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Contact Us at Innovative COVID

Thank you for choosing Innovative Express Care for COVID-19 testing. 

It takes 2-4 days for test results to come back from the lab. We use more than one lab, so it is possible that some people in your family may receive results sooner than others. 

For other inquiries, please check our FAQs. We address the most commonly asked questions here for your convenience. 

If you have a question about test types, follow up care or feedback, please email us at Email is the best way to reach us, as we are not able to keep up with the high call volume related to COVID-19. Our team sees more than 2,500 patients every day. Your inquiry is important to us, and we will get back to you via email as soon as possible, typically within 48 hours. 

Thank you for your patience and understanding.

Members of the media are invited to contact us by email at

Please let us know if you’re working on a deadline. We will respond as quickly as possible.

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